CONTENTS
INTEGRATED MANAGEMENT SYSTEMS AND
CONTINUAL IMPROVEMENT
CONTINUAL IMPROVEMENT
During 2003-2004 ForestrySA continued to
evolve its Integrated Management System incorporating
environmental, safety and quality.
In August 2003 ForestrySA was awarded
certification upgrade from ISO 9002 to the new quality standard
ISO 9001:2000. A key focus of the new standard is our ability
to respond to our customer’s needs and expectations,
reflecting the manner in which concerns are received and the
timeliness of providing an appropriate resolution to issues. As
a result our Customer Response Program has commenced
development with the participation of key stakeholders in our
business.
In response to our customers needs,
ForestrySA has commenced working toward certification under the
(interim) Australian Forestry Certification (AFS). In utilising
the foundations of our existing Environmental Management System
(EMS), AFS accreditation is expected to demonstrate to our
customers ForestrySA’s environmental credentials in a
market of expanding environmental awareness. This includes
demonstrating that our business is committed to continually
improving its strategic and operational practices in key areas
of environmental performance, social responsibility and
sustainable economic growth.
As part of the improvement to our internal
auditing processes, an Internal Auditor Training Course was
held in November 2003, with 10 participants introduced to
Integrated Management System auditing. The course covered the
Quality, Safety and Environmental standards, their synergies,
differences and the benefits of a common integrated management
system approach.
INTEGRATED RISK MANAGEMENT
ForestrySA commenced development of an
Integrated Risk Management (IRM) program during October 2003.
Based on the standard AS/NZS 4360: 1999
our IRM provides an umbrella framework for determining all
potential strategic and operational risk issues which may
impact the business. As a corporate governance tool, the IRM
will provide the ForestrySA Board with the means of tracking
business risk performance including determining opportunities
for improved risk management.
On an operational level, the introduction
of a field based pocket hazard report booklet occurred during
2003-2004 to assist with risk and hazard identification.
ForestrySA staff are encouraged to
eliminate hazards and risks as they emerge. A record of basic
causes and treatments of the hazard for further investigation
is also maintained. Risk rankings reflecting medium to high
issues are then analysed for trends and reported to Forestry
Executive for review and appropriate action.
CORPORATE PROFILE
SOCIAL
ENVIRONMENTAL
ECONOMIC
FINANCIAL STATEMENT