Financial Value	Target	Indicator	Measurement	Performance
				03-04	02-03
Return to Government		1.Profit margin	%	33.27	31.66
		2. Return on asset	%	4.10	4.25
Customer satisfaction		3. Customer complaints	Number	No significant complaints	No significant complaints
		4. Open and fair tendering system		Yes	Yes
		5. Quality Certification to ISO 9001:2000		Achieved certification February 2004	Held previous QMS certification of ISO 9002:1994
Ethics in Business		6. Taxes paid	$M	11.31	11.17
		7. Prevention of fraud		No cases detected	No cases detected
Marketing and Sales	Provide high-value products to meet customer demands	8. Volume of timber harvested from FSA forests	m3	1 852 975	1 658 728
		9. Product mix of timber harvested	Proportion of softwood sawlogs processed into high value products	50%	51%
Productivity	Ensure sustainable productivity in all managed forests	10. Forest available for timber production	ha (‘000)	81.15	81.15
		11. Plantation establishment	ha (‘000)	2.4	2.2
		12. Survival rate of newly planted stock	GT %  Ranges	95.1 84	91.9 85
		13. Removal of sawlogs compared to sustainable volume	%	103%	97%